VoIP Features

Route incoming calls to different numbers, extensions, and more based on the day and time the call is received. For example, a call received during business hours could be sent to your receptionist while a call received after business hours could be sent to your voicemail.

Manage incoming calls through your own configurable voice response system or menu. Create numeric extensions for your callers to reach the desired party or department ("Press 1 for sales…"). All managed through a simple web interface.

Manage high volumes of incoming calls by placing them in queues specifically configured to optimize customer experience. Customize your own voice prompts, play advertisements, soothing music, or customized messages for on-hold callers.

Forward calls to any number, extension, or device. Set up forwarding rules based on time, caller ID, or other conditions to ensure you never miss an important call.

Host conference calls with multiple participants. Schedule conferences, manage participants, and record sessions for later review.

Enhanced 911 (E911) service ensures that emergency services can accurately locate callers. Essential for business compliance and safety.

Record calls automatically or on-demand for training, compliance, or quality assurance purposes. Access recordings through a simple web interface.

Automatically transcribe recorded calls to text, making it easy to search, review, and analyze conversations for compliance and training.

Create groups of extensions that ring simultaneously or in sequence. Perfect for ensuring calls are answered quickly by the right team member.

Seamlessly integrate your VoIP system with Microsoft Teams for unified communications, bringing phone calls directly into your Teams environment.